Search the documentation

Our comprehensive documentation might already answer your question:

Frequently asked questions

Search our list of frequently asked questions.


Make sure you are using the latest version, as upgrading might solve your problem.

Check if the problem is already known

You can have a look at:

Report an error

If you are facing an error in Tails, please follow the bug reporting guidelines.

If Tails does not start, please see our specific reporting guidelines.

Request a feature

If you would like to see a new feature in Tails, search the open issues in GitLab first, and file a new issue on GitLab if no existing one matches your needs.

Write to our help desk


You can write to our help desk by email:

We are not able to answer every support request made to our help desk. So, you might not receive a reply to your request.

We are working on a way for our help desk to automatically reply to requests for support. (#17935).

We answer requests in:

  • English
  • French
  • Spanish
  • Italian

Requests not in English might take longer to answer. Imperfect English is welcome :)

Encrypting your emails with our OpenPGP key is the only way to achieve end-to-end encryption.


Join our XMPP chat room to talk to contributors and users.

  • server:
  • room: tails
  • use TLS/SSL to connect!