1. Apague la computadora mientras deja la memoria USB conectada.

    Conecte la otra memoria USB de Tails desde la que desea instalar.

  2. Switch on the computer and immediately press-and-hold the Option key (Alt key) until a list of possible startup disks appears.

    'Option' or
'alt' key in the bottom left of Mac keyboard

  3. Choose the USB stick and press Enter. The USB stick appears as an external hard disk and might be labeled EFI Boot or Windows like in the following screenshot:

    Screen
with the logo of an internal hard disk labeled 'Macintosh HD' and an
external hard disk labelled 'Windows' (selected)

    If the USB stick does not appear in the list of possible startup disks:

    1. Make sure that you have verified your download of Tails.
    2. Try installing again on the same USB stick.
    3. Try installing on a different USB stick.
    4. Try using the same USB stick to start on a different computer.
      If the same USB stick works on a different computer, please report the problem to our help desk.
  4. Reporting the problem to our help desk

    Please send the following information to tails-support-private@boum.org:

    1. Which version of Tails are you trying to start?

    2. How did you verify the USB image?

    3. What is the brand and model of your computer?

    4. What exactly happens when trying to start? Report the complete error message that appears on the screen, if any.

    5. What program did you use to install your USB stick?

    6. Does the USB stick start successfully on other computers? If so, what are the brands and models of those computers?

    7. Have you been able to successfully start another version of Tails on this computer before? If so, which version?

    Respondemos preguntas en:

    • Inglés
    • Francés
    • Español
    • Italiano

    Solicitudes en idiomas distintos al inglés pueden tardar más en responderse. El inglés imperfecto es bienvenido :)

  5. Si la computadora se inicia en Tails, el Menú del cargador de arranque aparece y Tails comienza automáticamente después de 4 segundos.

    Black
screen with Tails artwork. Boot Loader Menu with two options 'Tails' and
'Tails (Troubleshooting Mode)'.

If your computer displays the Boot Loader Menu but then fails to start on the USB stick, it might currently be impossible to start Tails on your Mac model.

Please report the problem to our help desk.

Reporting the problem to our help desk

Please send the following information to tails-support-private@boum.org:

  1. Which version of Tails are you trying to start?

  2. How did you verify the USB image?

  3. What is the brand and model of your computer?

  4. What exactly happens when trying to start? Report the complete error message that appears on the screen, if any.

  5. What program did you use to install your USB stick?

  6. Does the USB stick start successfully on other computers? If so, what are the brands and models of those computers?

  7. Have you been able to successfully start another version of Tails on this computer before? If so, which version?

Respondemos preguntas en:

  • Inglés
  • Francés
  • Español
  • Italiano

Solicitudes en idiomas distintos al inglés pueden tardar más en responderse. El inglés imperfecto es bienvenido :)