• To learn what you can do with Tails, refer to our documentation.
• For more general questions about Tails, refer to our FAQ.

Tails not starting at all

Mac

This section lists known problems with specific hardware.

Tails does not start at all on Mac models that use the Apple M1 chip and on many other Mac models.

Apple does not prioritize collaborating with Free Software projects. Their newest hardware is usually very hard for Free Software developers to get working with Linux, and thus Tails. PC hardware tends to be more open and work better with Linux.

PC

This section lists known problems with specific hardware.

Dell Latitude E5250

No inicia en memorias USB.

Dell Latitude E6430 y E6230

No inicia en memorias USB.

Con versiones de BIOS A03 06/03/2012 (y A09, A11, y A12)

Mensaje de error: Invalid partition table!

Solución (al menos con las versiones de BIOS A09, A11, y A12): presiona Enter y continuará con el boot.

HP Compaq CQ60-214DX

Tails 3.3 no arranca.

HP Notebook BCM943142HM

No arranca Tails 4.13.

HP Pavilion 15-ab277ca

Tails 3.3 se reinicia al arrancar y nunca termina de arrancar bien.

HP ProBook

Con UEFI habilitado, cuando eligas un dispositivo de boot, selecciona Boot From EFI File y luego Filesystem Tails y EFI/BOOT/BOOTX64.EFI.

Esa solución aplica a, al menos, a la siguiente HP ProBook:

• 5330m
• 4330s
• 6560b

System76 Oryx Pro

This machine does not start from a Tails USB stick: the Linux kernel included in at least Tails 3.11 to 3.13.1, inclusive, does not support the hardware USB controller.

Tails not starting entirely

Mac

This section lists known problems with specific hardware.

MacBook Air Retina 2018 y 2019

Para arrancar Tails, añade las siguentes opciones a las opciones de arranque de Tails:

modprobe.blacklist=thunderbolt

Still, the trackpad and keyboard might not work. You can use an external mouse and keyboard.

MacBook Pro 8,3 17" (AMD Radeon HD6770M e Intel HD Graphics 3000)

If Tails fails to start, add the following boot option when starting Tails:

radeon.modeset=0

MacBook Pro 16,1 (A2141)

The computer freezes then automatically restarts. An error message appears saying that the computer was restarted because of a problem.

To prevent this from occurring, add the following boot option when starting Tails:

amdgpu.dpm=0

PC

This section lists known problems with specific hardware.

Error de "Soft lockup"

En algunos portátiles Tails arranca con el error siguiente:

soft lockup - CPU#N stuck for Ns

Para arrancar Tails, añade las siguentes opciones a las opciones de arranque de Tails:

acpi_rev_override=1 nouveau.modeset=0

Dell Chromebook LULU

Para arrancar Tails, añade las siguentes opciones a las opciones de arranque de Tails:

nomodeset

Microsoft Surface Laptop 3

El teclado y el ratón no funcionan en este ordenador. Si encuentras una solución, cuéntanos.

Problematic USB sticks

Aegis Secure Key 3.0

To start Tails, remove the live-media=removable boot option. See our instructions on modifying the boot options using the Boot Loader.

Kingston DataTraveler 2000, Kingston DataTraveler 100 G3

Starting Tails from a Kingston DataTraveler 2000 or DataTraveler 100G3 might not work.

Problemas de Wi-Fi

Wi-Fi not working

If your Wi-Fi interface is not working, for example:

• No hay opción Wi-Fi en el menú del sistema:

  

• Recibes la notificación Error de conexión: la activación de la conexión de red falló.

• La interfaz está deshabilitada cuando Tails se inicia o se conecta un adaptador Wi-Fi USB:

  

  In this case, you can disable MAC address anonymization to get your Wi-Fi interface to work in Tails. Disabling MAC address anonymization has security implications, so read carefully our documentation about MAC address anonymization before doing so.

Para conectarte a Internet, puedes probar a:

• Usa un cable Ethernet en vez de Wi-Fi si es posible. Los adaptadores por cable funcionan mejor en Tails.

• Comparta la conexión de datos móviles o Wi-Fi de su teléfono con un cable USB. Compartir una conexión de esta manera se denomina Anclaje a red USB.

  

  Consulte las instrucciones para:

  • iPhones or iPads

    Only sharing mobile data works on iPhones and iPads; sharing Wi-Fi does not work.

  • Android

  Tails cannot hide the information that identifies your phone on the local network. If you connect your phone to:

  • A Wi-Fi network, then the network will know the MAC address of your phone. This has security implications that are discussed in our documentation on MAC address anonymization. Some phones have a feature to hide the real MAC address of the phone.

  • A mobile data network, then the network will be able to know the identifier of your SIM card (IMSI) and also the serial number of your phone (IMEI).

• Compre un adaptador USB Wi-Fi que funcione en Tails:

  Vendor	Model	Size	Speed	Price	Buy offline	Buy online
  Panda Wireless	Ultra	Nano	150 Mbit/s	$12	No	Amazon
  Panda Wireless	PAU05	Small	300 Mbit/s	$14	No	Amazon
  ThinkPenguin	TPE-N150USB	Nano	150 Mbit/s	$54	No	ThinkPenguin

  Si encuentra otro adaptador USB Wi-Fi que funcione en Tails, háganoslo saber. Puedes escribir a sajolida@pimienta.org (email privado).

• Mira en la siguiente lista si hay alguna solución para que tu interfaz Wi-Fi funcione en Tails.

Problematic Wi-Fi interfaces

To know the model of your Wi-Fi interface:

1. Abre la Terminal y ejecuta el siguiente comando:

   lspci -v | grep "Network controller"
   

88W8897 [AVASTAR] 802.11ac Wireless

On some computers with a Marvell Avastar 88W8897 Wi-Fi adapter, such as some Microsoft Surface Pro models, Tails fails to connect to Wi-Fi networks.

If you experience this problem, you can try to disable MAC address anonymization that sometimes fixes it.

RTL8723BE PCIe Wireless Network Adapter

En algunos ordenadores con adaptador Wi-Fi RTL8723be, Tails puede no encontrar redes, tener conexión inestable, o funcionar mal.

You can try to add the following boot options when starting Tails until you find a combination that works for you. The exact combination of options that works depends on the computer:

• rtl8723be.fwlps=0 rtl8723be.ips=0

• rtl8723be.ant_sel=1

• rtl8723be.ant_sel=2

• rtl8723be.ant_sel=1 rtl8723be.fwlps=0 rtl8723be.ips=0

• rtl8723be.ant_sel=2 rtl8723be.fwlps=0 rtl8723be.ips=0

Broadcom Wi-Fi network interface needing broadcom-sta-dkms

Para funcionar en Tails, algunas tarjetas de Wi-Fi Broadcom requieren el driver wl, distribuido en el paquete de Debian broadcom-sta-dkms.

El driver wl no se incluye en Tails porque es propietario.

Your device requires the wl driver if it is in the list of devices supported by the broadcom-sta-dkms package on the corresponding Debian wiki page. If you find your device in the list of supported devices, then it is impossible to use your Wi-Fi card in Tails.

Lenovo Legion Y530

El adaptador Wi-Fi no funciona.

Para arreglar este problema debes añadir las siguentes opciones a tus opciones de arranque al arrancar Tails:

modprobe.blacklist=ideapad_laptop

RTL8821CE

El adaptador Wi-Fi Realtek RTL8821CE todavía no está soportado en Linux.

Este problema se está viendo en Debian bug #917941.

Other hardware issues

Configuración del Touchpad

Acer C720 - Cypress APA Touchpad

synclient FingerLow=5;
synclient FingerHigh=5;

Lenovo IdeaPad 3 Touchpad

This touchpad does not work by default. To fix this problem, add the following boot option when starting Tails:

pci=nocrs

Lenovo ThinkPad 11e

Tails might be unstable and stop working regularly on some Lenovo ThinkPad 11e laptops, such as the 2015 model.

To fix this problem, add the following boot option when starting Tails:

intel_idle.max_cstate=1

USB devices are not working on some GIGABYTE motherboards

To workaround this issue, you can try to:

• Use other USB ports. For example, use USB 2 ports instead of USB 3 ports and vice versa.

• Enable these 3 options in the BIOS

  • xHCI handoff
  • EHCI handoff
  • IOMMU controller

• Add the following boot option when starting Tails:

  amd_iommu=on iommu=pt
  

• Disable IOMMU in the BIOS then enable it again.

Some of these workarounds might disable some of the USB ports.

Graphics corruption in Tor Browser and Thunderbird

On some computers, Tor Browser and Thunderbird are displayed incorrectly:

• The application window is initially empty and white.
• The icons and menus only appear when hovered by the mouse.
• The contents of the window is only displayed in stripes when scrolling.

To workaround this issue, add the following boot option when starting Tails:

intel_iommu=off

This problem affects at least the following computers:

• MacBookPro11,5
• other MacBooks with a Radeon R9 graphics adapter

Acer Swift 3

In order to allow Tails to use all available memory, start Tails from the F2 EFI setup firmware entry.

Other issues

No funcionan los dispositivos Bluetooth

Bluetooth no está habilitado por defecto en Tails porque es inseguro.

Tails no arranca o funciona raro luego de una actualización automática

A veces después de una actualización automática tu Tails puede:

• No arrancar. Muchas veces con el mensaje:

  Loading, please wait...

• Actuar raro. Por ejemplo, tu teclado no funciona, o no puedes conectar a Internet.

Para arreglar este problema puedes actualizar tu Tails manualmente.

Persistent folder disappears and data of the Persistent Storage is unavailable

Sometimes, the Persistent folder is missing and all the data of the Persistent Storage is unavailable.

Most likely this means that the persistence.conf file has disappeared. However, the files in the Persistent folder and all the other data in the Persistent Storage should still exist.

If you encounter this problem, you can either:

• Turn on again the feature of the Persistent Storage that you need:

  1. Unlock the Persistent Storage in the Welcome Screen when starting Tails.

  2. Choose Applications ▸ Tails ▸ Configure persistent volume.

  3. If you are asked to enter a passphrase, enter the same passphrase that you use to unlock your Persistent Storage.

  4. Turn on the features of the Persistent Storage that you had turned on previously.

  5. Click Save, then restart Tails.

  Your Persistent folder and all the data of the Persistent Storage should be restored.

• Restore the persistence.conf file from its backup:

  1. Unlock the Persistent Storage and set up an administration password when starting Tails.

  2. Execute the following command in a Terminal:

     sudo cp -a /live/persistence/TailsData_unlocked/persistence.conf{.bak,}
     

If neither of the above instructions fixes the problem, you might need to fix the ownership of TailsData_unlocked.

To fix the ownership of TailsData_unlocked, set an administration password and execute the following command in a terminal:

sudo chown root:root /live/persistence/TailsData_unlocked

Tails no borra la memoria de vídeo

Tails doesn't erase the video memory.

When you restart your computer after using Tails, it might briefly display the last screen that was displayed in Tails.

If you shut down your computer instead of restarting it, the video memory will erase itself automatically after some time.

Ver Erase video memory on shutdown.