- support
- Problemas conocidos
- To learn what you can do with Tails, refer to our documentation.
- For more general questions about Tails, refer to our FAQ.
- For issues with graphics cards, see our known issues with graphics cards.
Tails not starting at all
Mac
This section lists known problems with specific hardware.
See our instructions on starting Tails on Mac for general troubleshooting tips.
Let us know if you discover a new issue or workaround.
Tails does not start at all on Mac models that use the Apple M1 chip and on many other Mac models.
Apple does not prioritize collaborating with Free Software projects. Their newest hardware is usually very hard for Free Software developers to get working with Linux, and thus Tails. PC hardware tends to be more open and work better with Linux.
PC
This section lists known problems with specific hardware.
See our instructions on starting Tails on PC for general troubleshooting tips.
Let us know if you discover a new issue or workaround.
Dell Latitude E5250
No inicia en memorias USB.
Dell Latitude E6430 y E6230
No inicia en memorias USB.
Con versiones de BIOS A03 06/03/2012 (y A09, A11, y A12)
Mensaje de error: Invalid partition table!
Solución (al menos con las versiones de BIOS A09, A11, y A12): presiona Enter y continuará con el boot.
HP Compaq CQ60-214DX
Tails 3.3 no arranca.
HP Notebook BCM943142HM
No arranca Tails 4.13.
HP Pavilion 15-ab277ca
Tails 3.3 se reinicia al arrancar y nunca termina de arrancar bien.
HP ProBook
Con UEFI habilitado, cuando eligas un dispositivo de boot, selecciona Boot
From EFI File y luego Filesystem Tails y EFI/BOOT/BOOTX64.EFI.
Esa solución aplica a, al menos, a la siguiente HP ProBook:
- 5330m
- 4330s
- 6560b
System76 Oryx Pro
This machine does not start from a Tails USB stick: the Linux kernel included in at least Tails 3.11 to 3.13.1, inclusive, does not support the hardware USB controller.
Tails not starting entirely
Mac
This section lists known problems with specific hardware.
See our instructions on starting Tails on Mac for general troubleshooting tips.
Let us know if you discover a new issue or workaround.
MacBook Air Retina 2018 y 2019
Para arrancar Tails, añade las siguentes opciones a las opciones de arranque de Tails:
modprobe.blacklist=thunderbolt
Still, the trackpad and keyboard might not work. You can use an external mouse and keyboard.
MacBook Pro 16,1 (A2141)
The computer freezes then automatically restarts. An error message appears saying that the computer was restarted because of a problem.
To prevent this from occurring, add the following boot option when starting Tails:
amdgpu.dpm=0
PC
This section lists known problems with specific hardware.
See our instructions on starting Tails on PC for general troubleshooting tips.
Let us know if you discover a new issue or workaround.
Error de "Soft lockup"
En algunos portátiles Tails arranca con el error siguiente:
soft lockup - CPU#N stuck for Ns
To start Tails successfully, try to add the following boot option when starting Tails:
acpi_rev_override=1
Microsoft Surface Laptop 3
El teclado y el ratón no funcionan en este ordenador. Si encuentras una solución, cuéntanos.
Microsoft Surface Laptop 4
El teclado y el ratón no funcionan en este ordenador. Si encuentras una solución, cuéntanos.
Networking issues
Wi-Fi not working
See troubleshooting Wi-Fi not working.
Problematic Wi-Fi interfaces
Check in this section if there is a workaround to get your Wi-Fi interface work in Tails.
To know the model of your Wi-Fi interface:
Abre la Terminal y ejecuta el siguiente comando:
lspci -v | grep "Network controller"
88W8897 [AVASTAR] 802.11ac Wireless
On some computers with a Marvell Avastar 88W8897 Wi-Fi adapter, such as some Microsoft Surface Pro models, Tails fails to connect to Wi-Fi networks.
If you experience this problem, you can try to disable MAC address anonymization that sometimes fixes it.
RTL8723BE PCIe Wireless Network Adapter
En algunos ordenadores con adaptador Wi-Fi RTL8723be, Tails puede no encontrar redes, tener conexión inestable, o funcionar mal.
You can try to add the following boot options when starting Tails until you find a combination that works for you. The exact combination of options that works depends on the computer:
rtl8723be.fwlps=0 rtl8723be.ips=0
rtl8723be.ant_sel=1
rtl8723be.ant_sel=2
rtl8723be.ant_sel=1 rtl8723be.fwlps=0 rtl8723be.ips=0
rtl8723be.ant_sel=2 rtl8723be.fwlps=0 rtl8723be.ips=0
Broadcom Wi-Fi network interface needing broadcom-sta-dkms
Para funcionar en Tails, algunas tarjetas de Wi-Fi Broadcom requieren el
driver wl, distribuido en el paquete de
Debian broadcom-sta-dkms.
El driver wl no se incluye en Tails porque es propietario.
Your device requires the wl driver if it is in the list of devices
supported by the broadcom-sta-dkms package on the corresponding Debian
wiki page. If you find your device in the list
of supported devices, then it is impossible to use your Wi-Fi card in Tails.
Lenovo Legion Y530
El adaptador Wi-Fi no funciona.
Para arreglar este problema debes añadir las siguentes opciones a tus opciones de arranque al arrancar Tails:
modprobe.blacklist=ideapad_laptop
RTL8821CE
El adaptador Wi-Fi Realtek RTL8821CE todavía no está soportado en Linux.
Este problema se está viendo en Debian bug #917941.
Problems connecting to the Tor network
See troubleshooting connecting to Tor.
Other hardware issues
Configuración del Touchpad
Acer C720 - Cypress APA Touchpad
synclient FingerLow=5;
synclient FingerHigh=5;
Lenovo IdeaPad 3 Touchpad
This touchpad does not work by default. To fix this problem, add the following boot option when starting Tails:
pci=nocrs
Lenovo ThinkPad 11e
Tails might be unstable and stop working regularly on some Lenovo ThinkPad 11e laptops, such as the 2015 model.
To fix this problem, add the following boot option when starting Tails:
intel_idle.max_cstate=1
USB devices are not working on some GIGABYTE motherboards
To workaround this issue, you can try to:
Use other USB ports. For example, use USB 2 ports instead of USB 3 ports and vice versa.
Enable these 3 options in the BIOS
- xHCI handoff
- EHCI handoff
- IOMMU controller
Add the following boot option when starting Tails:
amd_iommu=on iommu=ptDisable IOMMU in the BIOS then enable it again.
Some of these workarounds might disable some of the USB ports.
Graphics corruption in Tor Browser and Thunderbird
On some computers, Tor Browser and Thunderbird are displayed incorrectly:
- The application window is initially empty and white.
- The icons and menus only appear when hovered by the mouse.
- The contents of the window is only displayed in stripes when scrolling.
To workaround this issue, add the following boot option when starting Tails:
intel_iommu=off
This problem affects at least the following computers:
- MacBookPro11,5
- other MacBooks with a Radeon R9 graphics adapter
Acer Swift 3
In order to allow Tails to use all available memory, start Tails from the F2 EFI setup firmware entry.
Other issues
No funcionan los dispositivos Bluetooth
Bluetooth no está habilitado por defecto en Tails porque es inseguro.
Tails no arranca o funciona raro luego de una actualización automática
A veces después de una actualización automática tu Tails puede:
No arrancar. Muchas veces con el mensaje:
Loading, please wait...
Actuar raro. Por ejemplo, tu teclado no funciona, o no puedes conectar a Internet.
Para arreglar este problema puedes actualizar tu Tails manualmente.
Tails no borra la memoria de vídeo
Tails doesn't erase the video memory.
When you restart your computer after using Tails, it might briefly display the last screen that was displayed in Tails.
If you shut down your computer instead of restarting it, the video memory will erase itself automatically after some time.