• Para problemas con nuestras tarjetas gráficas, lee nuestros problemas conocidos con tarjetas gráficas
  • Para aprender qué puedes hacer con Tails lee nuestra documentación.
  • Para preguntas más generales acerca de qué es Tails, lee nuestras Preguntas Frecuentes.

Problems starting Tails

Esta sección lista problemas conocidos de seguridad con hardware específico. Para reportar un problema con otro hardware lee nuestras recomendaciones para reportar cuando Tails no arranca.

PNY

Al instalar Tails las memorias USB PNY tienen problemas con el peso de la escritura constante y son dados a fallar.

Aegis

• Aegis Secure Key USB 2.0

Durante el proceso de arranque el USB pierde electricidad momentáneamente, causando que las memorias Aegis cifradas por hardware se cierren, y el PIN se debe escribir de nuevo (rapidamente) para completar el proceso de arranque.

• Aegis Secure Key USB 3.0

Esta memoria USB no arranca Tails de ninguna manera, la solución de USB 2.0 no funciona para este hardware.

Kingston DataTraveler 2000, Kingston DataTraveler 100 G3

Arrancar Tails desde un Kingston DataTraveler 2000 o DataTraveler 100G3 no funciona.

Mac

• Any Mac with 32-bit EFI might not start on Tails. You can check if a given Mac is 32-bit or 64-bit EFI on that list: https://www.everymac.com/mac-answers/snow-leopard-mac-os-x-faq/mac-os-x-snow-leopard-64-bit-macs-64-bit-efi-boot-in-64-bit-mode.html
• MacBook Pro 2016 y 2017: el teclado, trackpad y barra táctil no funcionan.
• MacBook Pro 5,5 no arranca con Tails en modo UEFI.
• MacBook Pro 5,1 17" (Nvidia GeForce 9400M): debes añadir la opción de arranque nouveau.noaccel=1 para que la pantalla funcione correctamente.
• MacBook Air 3,2 (A1369 EMC 2392) se congela al arrancar Tails en modo UEFI.
• Mac Pro Tower and MacBook Pro 4,1 (both from early 2008) fails to start on Tails.

PC

"Soft lockup" error

On some laptops, Tails starts with the following error:

soft lockup - CPU#N stuck for Ns

To make Tails start successfully, add the following options to the startup options:

acpi_rev_override=1 nouveau.modeset=0

Acer Travelmate 8573T-254G50M

Booting from DVD works fine, but does not start from USB sticks.

Este problema puede estar corregido en Tails 1.1 y versiones mas nuevas: por favor repórtanos los resultados de tus tests.

Acer Aspire 5315-ICL50 y Acer ES-1-331

Does not start on USB sticks.

ASUS VivoBook X202E

Debes habilitar Legacy support para arrancar Tails. Para habilitar legacy support, habilita 'Launch CSM' en el menú boot.

Este problema puede estar corregido en Tails 1.1 y versiones mas nuevas: por favor repórtanos los resultados de tus tests.

Dell Chromebook LULU

Debes añadir nomodeset a las opciones de arranque para iniciar Tails.

Dell Dimension 2400

No arranca ni de USB ni de DVD. El sistema se rompe con una pantalla en blanco y el teclado se bloquea. Este problema puede estar corregido en nuevas versiones: por favor repórtanos tus resultados.

Dell Inspiron 8100

La pantalla tendrá la resolución incorrecta a menos que añadas video=LVDS-1:1600x1200 nouveau.noaccel=1 a las opciones de arranque. Este problema se puede corregir en Tails 1.1 y posteriores: por favor repórtanos los resultados de tus tests.

Dell Latitude E5250

Does not start on Tails USB sticks.

Dell Latitude E6430 y E6230

Does not start on USB sticks.

Con versiones de BIOS A03 06/03/2012 (y A09, A11, y A12)

Mensaje de error: Invalid partition table!

Solución (al menos con las versiones de BIOS A09, A11, y A12): presiona Enter y continuará con el boot.

Este problema puede estar corregido en Tails 1.1 y versiones mas nuevas: por favor repórtanos los resultados de tus tests.

Dell XPS L702X/03RG89, Samsung RV520, Samsung Series 7 Chronos

Does not start on USB sticks.

We were reported that the legacy BIOS shipped on these systems doesn't know how to deal with the GPT partition scheme used in Tails.

Este problema puede estar corregido en Tails 1.1 y versiones mas nuevas: por favor repórtanos los resultados de tus tests.

https://www.dell.com/community/Laptops-General-Read-Only/GPT-Bootable-Bios-Optimus-Switch-Are-Necessary-For-L502x-L702x/m-p/3699920

Fujitsu Siemens Amilo A 1667G

Does not start on USB sticks.

HP Compaq dc5750 Microtower

Does not start Tails 1.2.3.

HP Compaq 615

You need to update the firmware to its latest version in order to start from a USB stick.

HP Compaq CQ60-214DX

Tails 3.3 no arranca.

HP Pavilion 15-ab277ca

Tails 3.3 se reinicia al arrancar y nunca termina de arrancar bien.

HP Pavilion dv7

Since Tails 1.3, gets stuck at the Boot Loader Menu.

HP ProBook

Con UEFI habilitado, cuando eligas un dispositivo de boot, selecciona Boot From EFI File y luego Filesystem Tails y EFI/BOOT/BOOTX64.EFI.

Esa solución aplica a, al menos, a la siguiente HP ProBook:

• 4330s
• 6560b

Lenovo IdeaPad Y410p

No arranca Tails 1.1 desde una memoria USB instalada manualmente en Linux.

Lenovo IdeaPad z585

Vuelve continuamente al menú de arranque cuando Tails está instalado en DVD.

Clevo W258CU, ThinkPad X121e, T420i, T410, T520, W520, T530, T60, E325, y E530

These machines do not start on USB sticks due to a firmware limitation.

Una solución para estas máquinas es utilizar el proceso de instalación manual. Ten en cuenta, sin embargo, que esta técnica no te permite configurar un volumen persistente.

Este problema puede estar corregido en Tails 1.1 y versiones mas nuevas: por favor repórtanos los resultados de tus tests.

System76 Oryx Pro

This machine does not start from a Tails USB stick: the Linux kernel included in at least Tails 3.11 to 3.13.1, inclusive, does not support the hardware USB controller.

Wi-Fi issues

If your Wi-Fi interface is not working, either:

• There is no Wi-Fi option in the system menu:

  

• The interface is disabled when starting Tails or when plugging in your USB Wi-Fi adapter:

  

  In this case, you can disable MAC spoofing to get your Wi-Fi interface to work in Tails. Disabling MAC spoofing has security implications, so read carefully our documentation about MAC spoofing before doing so.

To connect to the Internet, you can try to either:

• Use an Ethernet cable instead of Wi-Fi if possible. Wired interfaces work much more reliably than Wi-Fi in Tails.

• Buy a USB Wi-Fi adapter that works in Tails:

  Vendor	Model	Size	Speed	Price	Buy offline	Buy online
  Edimax	EW-7811Un	Nano	150 Mbit/s	$10	No	Amazon
  Panda Wireless	Ultra	Nano	150 Mbit/s	$12	No	Amazon
  Panda Wireless	PAU05	Small	300 Mbit/s	$14	No	Amazon

  If you find another USB Wi-Fi adapter that works in Tails, please let us know. You can write to sajolida@pimienta.org (private email).

• Check in the following sections if there is a workaround to get your Wi-Fi interface work in Tails.

Knowing the model of your Wi-Fi interface

1. Open Terminal and execute the following command:

   lspci -v | grep "Network controller"
   

88W8897 [AVASTAR] 802.11ac Wireless

On some computers with a Marvell Avastar 88W8897 Wi-Fi adapter, such as some Microsoft Surface Pro models, Tails fails to connect to Wi-Fi networks.

If you experience this problem, you can try to disable MAC address spoofing that sometimes fixes it.

RTL8723BE PCIe Wireless Network Adapter

On some computers with a RTL8723be Wi-Fi adapter, Tails may fail to discover Wi-Fi networks, may provide unreliable Wi-Fi connections, or may provide poor Wi-Fi performance.

Most such problems can be solved by adding startup options.

The exact combination of options that will work depends on the computer, so try the following instructions until you find a combination that works for you:

1. Add rtl8723be.fwlps=0 rtl8723be.ips=0 to the startup options.
2. Add rtl8723be.ant_sel=1 to the startup options.
3. Add rtl8723be.ant_sel=2 to the startup options.
4. Add rtl8723be.ant_sel=1 rtl8723be.fwlps=0 rtl8723be.ips=0 to the startup options.
5. Add rtl8723be.ant_sel=2 rtl8723be.fwlps=0 rtl8723be.ips=0 to the startup options.

Broadcom Wi-Fi network interface needing broadcom-sta-dkms

Some Broadcom Wi-Fi interfaces require the wl driver, provided by the broadcom-sta-dkms Debian package, to work in Tails.

The wl driver is not included in Tails because it is proprietary.

You device requires the wl driver if it is in the list of devices supported by the broadcom-sta-dkms package on the corresponding Debian wiki page. If you find your device in the list of supported devices, then it is impossible to use your Wi-Fi card in Tails.

Lenovo Legion Y530

Wi-Fi adapter does not work.

Adding modprobe.blacklist=ideapad_laptop to the startup options fixes the issue.

Security issues

Tails does not erase video memory

Tails no borra la Memoria gráfica de acceso aleatorio. Luego de usar Tails y reiniciar el ordenador en otro sistema operativo, este otro sistema operativo puede ver qué se mostró en la pantalla dentro de Tails.

Apagar el ordenador totalmente, en lugar de reiniciarlo, puede ayudar a que la memoria de video se vacíe.

Ver Erase video memory on shutdown.

Tails fails to completely shutdown or restart

When stopping Tails on some hardware, the memory wipe procedure fails to complete: the display gets scrambled, but the computer doesn't completely shutdown or restart. Sometimes the caps-lock button light of the keyboard flashes.

Este problema ha sido reportado en el hardware siguiente:

• Apple when booting from a USB stick:
  • MacBook Air 5,1
  • MacBook Air 5,2
  • MacBook Air 6,2
  • MacBook Pro 7,1 13-inch (mid 2010)
  • MacBook Pro 9,2 13-inch (mid 2012)
  • MacBook Pro 8,1 13-inch (late 2011)
  • MacBook Pro 10,2
  • MacBook Pro Retina 11,1 (late 2013)
  • MacBook Pro Retina 13-inch (early 2015)
• Hewlett-Packard HP ENVY x360
• Hewlett-Packard HP Pavilion dv6 Notebook PC
• Hewlett-Packard HP ProBook 450 G0
• Lenovo ThinkPad X61, only on emergency shutdown when pulling out the USB stick
• Lenovo ThinkPad X220
• Toshiba Satellite C855D
• Dell Studio 1458
• Fujitsu Lifebook AH531/GFO, only on regular shutdown, emergency shutdown works
• Samsung N150P
• Acer Aspire e1-572
• Dell Latitude E6230
• Microsoft Surface Pro 3

Other issues

Chainloading Tails from GRUB

To workaround problems in booting Tails on laptops with UEFI support, it is possible to chainload the syslinux on the ISO image from another boot loader that is already working on the laptop, like GRUB. Be careful not to modify at all the options of syslinux in the process.

The following commands, run from the GRUB shell, might be helpful:

set root=(hd1)
chainloader +1
boot

Boot Loader Menu has display issues

Since Tails 1.1, on some hardware (ThinkPad X230, MacBook Pro 8,1), the Boot Loader Menu is not displayed properly. Tails starts fine, though.

Tails fails to connect to certain Wi-Fi networks

This might be related to the introduction of wireless regulation support in Tails 0.13.

The desktop crashes when run with the default QEMU emulated processor

Due to a bug in llvmpipe, when Tails runs in a QEMU virtual machine with the default emulated CPU, the GNOME desktop crashes after login.

To workaround this problem, pass @-cpu host@ on the QEMU command-line. If you use libvirt, choose Copy host CPU configuration in virt-manager's processor configuration screen.

Touchpad configurations

Acer TravelMate B113 - ETPS/2 Elantech Touchpad

synclient FingerPress=256;
synclient TapButton3=0;
synclient Clickpad=1;
synclient VertTwoFingerScroll=1;
synclient FingerLow=1;
synclient FingerHigh=1;

Acer C720 - Cypress APA Touchpad

synclient FingerLow=5;
synclient FingerHigh=5;

Bluetooth devices don't work

Bluetooth is not enabled in Tails for security reasons.

Tor Browser is translated in a limited number of languages

Since Tails 1.2, the web browser is based on Tor Browser which is translated in less languages than before. You can see the list of languages available in Tor Browser from the Tor Browser homepage.

Playing WebM videos in the Tor Browser fails on old hardware

On systems that only have one CPU core, WebM videos may fail to play in the Tor Browser, and show the error message: "Video can't be played because the file is corrupt". You can work around this by downloading the video and watching it in the Totem video player.

Tails fails to start or behaves weirdly after an automatic upgrade

Sometimes, after an automatic upgrade, your Tails might either:

• Fail to start. Often after the message:

  Loading, please wait...

• Behave weirdly. For example, your keyboard does not work or you cannot connect to a network.

To fix this problem, you can update your Tails manually.

Note that your Persistent Volume will be safely preserved.

Persistent folder disappears and persistent feature configurations do not load

Sometimes, the Persistent folder is missing and the configurations for persistent features do not load.

Most likely this means that the persistence.conf file has disappeared. However, the files in the Persistent folder and the persistent feature configurations should still be saved.

If you encounter this problem:

1. Enable your encrypted persistent storage in Tails Greeter when you start Tails.

2. Selecciona Aplicaciones ▸ Tails ▸ Configurar volumen persistente.

3. If you are asked to enter a passphrase, enter the same passphrase that you used to unlock your persistent storage.

4. Click Save, then restart Tails.

Your Persistent folder and persistent feature configurations should be restored.

Icons and information located on the top right corner of the screen disappeared

Sometimes, some of the icons located on the top right corner of the screen are not displayed entirely, or at all. For example, the icon that allows to change to another keyboard layout may be hidden. Other information, such as the clock, may not be visible.

Press Alt+F2 and type r to restart GNOME Shell, which often solves this problem.

See #10576 for more details.

Some languages do not have the correct keyboard layout set by default

When selecting some languages in the Tails Greeter, the default associated keyboard layout fallbacks to US.

To use the right keyboard layout during a session, set it in the Tails Greeter after having set the language. When the desktop has started, apply the keyboard layout by clicking on the en systray icon.

Affected language codes are AYC, BHB, BRX, CMN, HAK, HNE, LIJ, LZH, MHR, NAN, NHN, QUZ, SGS, SHS, TCY, THE, UNM, WAE and YUE.

The OpenPGP passphrase prompt steals the keyboard and mouse focus

This happens when one has enabled the GnuPG persistence feature before Tails 2.3. To fix this problem, execute the following command in a terminal:

echo "no-grab" >> ~/.gnupg/gpg-agent.conf

Problems when the system clock goes backwards

When connecting to Tor, Tails sets the system time to the current time in the Coordinated Universal Time (UTC) timezone. Many operating systems, such as Linux and macOS, write time expressed in UTC to the hardware clock of the computer. But, Windows instead writes time expressed in the local timezone to the hardware clock of the computer. So, if you are east of the United Kingdom (which is in the UTC timezone) on a computer that also runs Windows, Tails will make the system clock go backwards during startup. Unfortunately, this might trigger software errors in Tails.

For example, when the system clock goes backwards:

• The Applications menu might stop working.
• Connecting to Tor using `obfs4` bridges might be impossible and Tor Launcher might get stuck on Loading Network Consensus.

To solve this problem permanently on a Windows computer, set the hardware clock of the computer to UTC.

Lenovo ThinkPad 11e

Tails may be unstable and stop working regularly on some Lenovo ThinkPad 11e laptops, such as the 2015 model.

Para corregir este problema añade intel_idle.max_cstate=1 a las opciones de arranque.

Acer Aspire One

If the sound output does not work on an Acer Aspire One laptop, add snd-hda-intel.model=acer-aspire to the startup options.

Electrum is outdated and cannot connect to servers

Electrum in Tails cannot connect anymore to Electrum servers.

The version of Electrum in Tails is vulnerable to a phishing attack that tricks people in updating to a malicious version of Electrum which is not distributed from the official Electrum website.

You are safe unless you try to do the malicious update manually.

To prevent this phishing attack, all trustworthy Electrum servers now prevent older versions from connecting to them.

Unfortunately, newer versions of Electrum are not available in Debian and cannot be integrated easily in Tails. Given the lack of maintenance of Electrum in Debian, we are still assessing what is best to do in Tails.

Until then, your wallet is not lost and you can restore it from its seed using an up-to-date version of Electrum outside of Tails.

USB devices are not working on some GIGABYTE motherboards

To workaround this issue, you can try to:

• Use other USB ports. For example, use USB 2 ports instead of USB 3 ports and vice versa.

• Enable these 3 options in the BIOS

  • xHCI handoff
  • EHCI handoff
  • IOMMU controller

• Add the following startup options:

  amd_iommu=on iommu=pt

• Disable IOMMU in the BIOS then enable it again.

Some of these workarounds may disable some of the USB ports.