Error starting GDM

Esta sección aplica si ves uno de los siguientes mensajes de error al arrancar Tails:

Error starting GDM with your graphics card: name of your graphics card [id] (rev number). Please take note of this error and visit https://tails.boum.org/gdm for troubleshooting.

  1. Identifica el nombre, ID, y numero de revisión (si existe) de tu tarjeta gráfica.

    Por ejemplo, si tu mensaje de error empieza con:

    Error starting GDM with your graphics card: NVIDIA Corporation [10de:0a6c] GT218M [NVS 3100M] (rev a2)

    • El nombre es NVIDIA Corporation GT218M [NVS 3100M].
    • El ID es [10de:0a6c]. El ID es único con respecto al modelo de tu tarjeta gráfica, no es único de tu computadora.
    • El numero de revisión es a2. Tu tarjeta gráfica puede no tener numero de revisión.
  2. Mira si tu tarjeta gráfica aparece en la lista. Por ejemplo, puedes buscar por su nombre o ID en esta página.

    • Si tu tarjeta gráfica está listada, mira si hay alguna solución documentada para hacerla funcionar en Tails.

      If the workaround doesn't work, we are sorry that Tails does not work well on this computer. Our best hope is that a future update of Linux drivers will solve the problem.

    • Si tu tarjeta gráfica no está listada, por favor contacta a nuestro equipo de ayuda por email.

      Menciona en tu correo:

      • Cual versión de Tails estás tratando de iniciar.
      • El nombre, ID y número de revisión, si tiene, de tu tarjeta gráfica.

      You can send us a photo of the error message as it appears on your screen.

  3. If your problem gets fixed in a future version of Tails, please let us know so we can update this page.

AMD Radeon HD

Tarjetas gráficas afectadas

NameIDRevision number
Advanced Micro Devices, Inc. [AMD/ATI] Mars XTX [Radeon HD 8790M][1002:6606]
Advanced Micro Devices, Inc. [AMD/ATI] Mars XTX [Radeon HD 8790M][1002:6606](rev ff)
Advanced Micro Devices, Inc. [AMD/ATI] Turks XT [Radeon HD 6670/7670][1002:6758]
Advanced Micro Devices, Inc. [AMD/ATI] Seymour LP [Radeon HD 6430M][1002:6761]
Advanced Micro Devices, Inc. [AMD/ATI] Cedar [Radeon HD 5000/6000/7350/8350 Series][1002:68f9]
Advanced Micro Devices, Inc. [AMD/ATI] Broadway PRO [Mobility Radeon HD 5850][1002:68a1]
Advanced Micro Devices, Inc. [AMD/ATI] RV730/M96 [Mobility Radeon HD 4650/5165][1002:9480]
Advanced Micro Devices, Inc. [AMD/ATI] RV630/M76 [Mobility Radeon HD 2600 XT/2700][1002:9583]
Advanced Micro Devices, Inc. [AMD/ATI] Device[1002:98e4](rev da)
Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7520G][1002:9990]
Advanced Micro Devices, Inc. [AMD/ATI] Beavercreek [Radeon HD 6550D][1002:9640]
Advanced Micro Devices, INC. [AMD/ATI] RX 6800[1002:73bf]

Other graphics cards in the Radeon HD family might be affected:

Solución

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • radeon.modeset=0
  • xorg-driver=modesetting

If the computer has another, integrated graphics card, try configuring the computer to use that one instead of the AMD graphics card.

AMD Radeon R5

Tarjetas gráficas afectadas

NameIDRevision number
Advanced Micro Devices, Inc. [AMD/ATI] Exo UL/ULT/ULP [Radeon R5 M320]

Solución

Adding radeon.modeset=0 xorg-driver=modesetting to the boot options fixes the issue.

AMD Radeon R9

Tarjetas gráficas afectadas

NameIDRevision number
Advanced Micro Devices, Inc. [AMD/ATI] Hawaii PRO [Radeon R9 290/390][1002:67b1]

Solución

Adding radeon.dpm=0 to the boot options fixes the issue.

AMD Radeon RX 400 family

Tarjetas gráficas afectadas

NameIDRevision number
Radeon RX 480

Solución

Adding amdgpu.dc=0 to the boot options fixes the issue.

Other possibly affected graphics cards

Other graphics cards in the Radeon RX 400 series might be affected.

AMD Radeon RX Vega family

Tarjetas gráficas afectadas

Graphics cards in the Radeon RX Vega series, as found in some AMD Ryzen processors, might be affected.

Solución

To start Tails successfully, add the following boot option when starting Tails:

iommu=soft

AMD Renoir family

Tarjetas gráficas afectadas

NameIDRevision number
AMD/ATI Renoir1002:1636

Solución

We don't know any workaround so far. If you find one, please tell our help desk about it.

Other possibly affected graphics cards

Graphics cards in the Renoir family, as found in some AMD Threadripper and Ryzen processors, might be affected.

AMD Radeon RX 5000 family

Tarjetas gráficas afectadas

NameIDRevision number
AMD Radeon RX 5500 XT1002:7340

Solución

We don't know any workaround so far. If you find one, please tell our help desk about it.

Other possibly affected graphics cards

Graphics cards in the Radeon RX 5000 series might be affected.

Intel

Tarjetas gráficas afectadas

Varias tarjetas gráficas Intel.

Solución

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • xorg-driver=intel
  • nomodeset
  • nomodeset xorg-driver=vesa
  • xorg-driver=modesetting

También puedes intentar arrancando en Troubleshooting Mode.

Intel 855GM

Tarjetas gráficas afectadas

NameIDRevision number
Intel Corporation 82852/855GM Integrated Graphics Device[8086:3582](rev 02)

Nvidia NV50 family (Tesla)

Tarjetas gráficas afectadas

NombreIDNúmero de Revisión
NVIDIA Corporation MCP89 (GeForce 320M)[10de:08a0]a2

Solución

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • nomodeset
  • xorg-driver=modesetting

Other possibly affected graphics cards

Other graphics cards in the NV50 family (Tesla) might be affected:

Code name Official Name
NV50 (G80) GeForce 8800 (GTS, GTX, Ultra)
Quadro FX (4600 (SDI), 5600)
NV84 (G84) GeForce 8600 (GT, GTS, M GT, M GS), 8700M GT, GeForce 9500M GS, 9650M GS
Quadro FX (370, 570, 570M, 1600M, 1700), NVS 320M
NV86 (G86) GeForce 8300 GS, 8400 (GS, M G, M GS, M GT), 8500 GT, GeForce 9300M G
Quadro FX 360M, NVS (130M, 135M, 140M, 290)
NV92 (G92) GeForce 8800 (GT, GS, GTS 512, M GTS, M GTX)
GeForce 9600 GSO, 9800 (GT, GTX, GTX+, GX2, M GT, M GTX)
GeForce GTS 150(M), GTS 160M, GTS 240, GTS 250, GTX (260M, 280M, 285M), GT (330, 340)
Quadro FX (2800M, 3600M, 3700, 3700M, 3800M, 4700 X2), VX 200
NV94 (G94) GeForce 9600 (GSO 512, GT, S), 9700M GTS, 9800M GTS, GeForce G 110M, GT 130(M), GT 140
Quadro FX (1800, 2700M)
NV96 (G96) GeForce 9400 GT, 9500 (GT, M G), 9600 (M GS, M GT), 9650M GT, 9700M GT
GeForce G 102M, GT 120
Quadro FX (380, 580, 770M, 1700M)
NV98 (G98) GeForce 8400 GS, GeForce 9200M GS, 9300 (GE, GS, M GS)
GeForce G 100, G 105M
Quadro FX (370 LP, 370M), NVS (150M, 160M, 295, 420, 450)
NVA0 (GT200) GeForce GTX (260, 275, 280, 285, 295)
Quadro CX, FX (3800, 4800, 5800)
NVA3 (GT215) GeForce GT (240, 320, 335M), GTS (250M, 260M, 350M, 360M)
Quadro FX 1800M
NVA5 (GT216) GeForce GT (220, 230M, 240M, 325M, 330M), 315
Quadro 400, FX 880M, NVS 5100M
NVA8 (GT218) GeForce 8400 GS, ION 2, GeForce 205, 210, G 210M, 305M, 310(M), 405
Quadro FX (380 LP, 380M), NVS (300, 2100M, 3100M)
NVAA (MCP77/MCP78) GeForce 8100, 8200, 8300 mGPU / nForce 700a series, 8200M G
NVAC (MCP79/MCP7A) ION, GeForce 9300, 9400 mGPU / nForce 700i series, 8200M G, 9100M, 9400M (G)

Nvidia NVE0 family (Kepler)

Tarjetas gráficas afectadas

NameIDRevision number
NVIDIA Corporation GK107 (GeForce GTX 650)[10de:0fc6]a1
NVIDIA Corporation GK208 (Geforce GT 710B)[10de:128b]

Other possibly affected graphics cards

Other graphics cards in the NVE0 family (Kepler) might be affected.

Solución

We don't know any workaround for these graphics cards yet. Please let us know if you find one.

Nvidia NV110 family (Maxwell)

Tarjetas gráficas afectadas

NameIDRevision number
NVIDIA Corporation GM107 [GeForce GTX 750 Ti]?a2
NVIDIA Corporation GM204 [GeForce GTX 970][10de:13c2]
NVIDIA Corporation GM204M [GeForce GTX 970M][10de:13d8]
NVIDIA Corporation GM204M [GeForce GTX 970M][10de:1618]

Solución

Este problema se ha arreglado para algunas de estas tarjetas gráficas.

Otherwise, try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • nouveau.noaccel=1
  • nouveau.modeset=0
  • xorg-driver=modesetting

Other possibly affected graphics cards

Other graphics cards in the NV110 family (Maxwell) might be affected:

Code name Official Name
NV117 (GM107) GeForce GTX (745, 750, 840M, 845M, 850M, 860M, 950M, 960M)
Quadro K620, K1200, K2200, M1000M, M1200M; GRID M30, M40
NV118 (GM108) GeForce 830M, 840M, 930M, 940M[X]
NV120 (GM200) GeForce GTX Titan X
NV124 (GM204) GeForce GTX (980)
NV126 (GM206) GeForce GTX (950, 960)
NV12B (GM20B) Tegra X1

Nvidia NV130 family (Pascal)

Possibly affected graphics cards

Graphics cards in the NV130 family (Pascal) might be affected:

Code name Official Name
NV132 (GP102) NVIDIA Titan (X, Xp), GeForce GTX 1080 Ti
NV134 (GP104) GeForce GTX (1070, 1080)
NV136 (GP106) GeForce GTX 1060
NV137 (GP107) GeForce GTX (1050, 1050 Ti)
NV138 (GP108) GeForce GT 1030

Solución

Este problema se ha arreglado para algunas de estas tarjetas gráficas.

Otherwise, try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • nouveau.noaccel=0
  • nouveau.noaccel=1
  • nouveau.modeset=0
  • xorg-driver=modesetting

Nvidia NV160 family (Turing)

As of 2020-03-19, much of these Nvidia graphics cards are not supported by Tails yet.

Tarjetas gráficas afectadas

Code name Official Name
NV167 (TU117) GeForce GTX 1650 GeForce RTX 2060 Mobile GeForce RTX 2070 GeForce RTX 2070 Super GeForce RTX 2070m GeForce RTX 2080 Super

Possibly affected graphics cards

Graphics cards in the NV160 family (Turing) might be affected.

Solución

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • nouveau.noaccel=1
  • nouveau.modeset=0
  • xorg-driver=modesetting

Nvidia RTX 30X0 family (Ampere)

As of 2020-11-07, these Nvidia graphics cards are not supported out of the box by Tails yet.

Tarjetas gráficas afectadas

Graphics cards in the Ampere family are affected.

Solución

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • nouveau.modeset=0
  • nomodeset

Other issues

Black screen with switchable graphics computers

Some computers with switchable graphics (such as Optimus) fail to choose a video card and end up on a black screen. This has been reported for MacBook Pro 6,2, MacBook Pro 10,1 Retina, MacBook Pro 15-inch (early 2011) and might affect many others.

Hay varias soluciones posibles para este problema:

  • Explicitly select one of the two graphics adapters in the BIOS instead of letting the system choose one automatically. If this does not solve the problem, try selecting the other graphics adapter.

  • For the Mac computers, it is possible to use a third-party application, http://gfx.io/, to force integrated graphics only through macOS. Then restart in that special mode that works with Tails.

  • Usuarios expertos de Linux pueden hacer lo siguiente:

    1. Add the i915.modeset=0 rootpw=pass option in the Boot Loader.

    2. Create a file /etc/X11/xorg.conf.d/switchable.conf with the following content:

      Section "Device"
          Identifier "Device0"
          Driver "nouveau"
          BusID "1:0:0"
      EndSection
      
    3. Reinicia X con el comando:

      service gdm3 restart
      
    4. After the GNOME session has started, change again the root password with the command:

      sudo passwd
      

For more details, see our issue on Video is broken with switchable graphics.

Cannot start GNOME session with switchable graphics computers

On some computers with switchable graphics, Tails 2.10 and later fails to start the GNOME session and keeps returning to the Welcome Screen.

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • modprobe.blacklist=nouveau
  • xorg-driver=modesetting

Intel GM965/GL960

Tarjetas gráficas afectadas

NameIDRevision number
Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary)[8086:2a02]
Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (secondar)[8086:2a03]

La laptop se congela cuando corre Tails.

Solución

Adding video=SVIDEO-1:d to the boot options fixes the issue.

Virtual machines with virt-manager, libvirt and QEMU

See the dedicated troubleshooting documentation about graphics issues in Tails running inside a virtual machine with virt-manager.

Virtual machines with VMware

To improve support of Tails running inside a virtual machine with VMware, install the open-vm-tools-desktop software package in Tails.