#14545

Questions from the Foundations Team

Research questions

OpenPGP support outside of Thunderbird (#8310, #17183, #17169)

This will become an even hotter topic once Enigmail goes away in a few months: Thunderbird will maintain its own keyring, independently from GnuPG's ⇒ Seahorse will stop being useful for anything related to email, so the cost/benefit of vaguely supporting it will become even higher.

  • How popular is OpenPGP inside and outside Thunderbird?

    OpenPGP is much more popular outside Thunderbird than inside Thunderbird:

    • 16% of our users use OpenPGP inside Thunderbird.
    • 49% of our users use OpenPGP outside Thunderbird.
  • How technical are the people using OpenPGP outside Thunderbird?

    People using OpenPGP outside Thunderbird are slightly less technical that people using OpenPGP inside Thunderbird:

    • Enigmail users use mostly Linux significantly more than non-Enigmail users: 62% vs. 50%.
    • Enigmail users use the command line slightly more than non-Enigmail users: 62% vs. 56%.
    • The most popular OpenPGP tools are Nautilus (41%), Seahorse (37%), and the applet (34%).
    • OpenPGP users use mostly Linux slightly more than our users in general: 54% vs. 49%.
  • Could these people use Thunderbird instead?

    No.

    • 33% of our users use OpenPGP only outside Thunderbird.
    • 15% of our users use OpenPGP mostly to communicate using a website.
    • 16% of our users use OpenPGP mostly to communicate by email, which is the same fraction as the number of Enigmail users.
  • Who will suffer from the Thunderbird migration because they use OpenPGP both inside and outside Thunderbird?

    Almost all our Enigmail users:

    • 1% of our users only use OpenPGP inside Thunderbird.
    • 16% of our users use OpenPGP both inside and outside Thunderbird.
    • 55% of Enigmail users use OpenPGP mostly to communicate by email.
    • 16% of Enigmail users use OpenPGP mostly to communicate using a website.

Can we stop including an IRC client by default? (#15816)

This open question has been the main blocker for replacing Pidgin for years.

  • What would be the cost of removing the support for IRC by default in Tails?

    The cost would be way less than breaking Electrum or Seahorse:

    • 8% of our users use IRC in Pidgin.
    • 28% of our users use Electrum.
    • 37% of our users use Seahorse.

    We should provide an alternative, otherwise the noise might be similar to dropping 32-bit computers (4%), though the concrete impact is very different for people. IRC users are also use Electrum much more than our users in general: 51% vs. 28%.

  • How technical are the people using IRC in Tails?

    IRC users are much more technical than our users in general:

    • IRC users use mostly Linux significantly more than our users in general: 63% vs. 49%.
    • IRC users use OpenPGP a lot more than our users in general: 91% vs. 50%.
    • IRC users use the command line a lot more than our OpenPGP users in general: 91% vs. 58%.
  • Are people using IRC in Tails to connect to servers that do not block Tor?

    The most popular IRC servers are:

    • Freenode: 52%
    • Private IRC servers: 43%
    • IRCnet: 34%
    • OFTC: 10%
    • EFnet: 10%
    • Undernet: 7%

    I didn't check how much these servers block Tor.

  • How popular is XMPP among our users?

    A little bit more than Enigmail:

    • 16% of our users use Enigmail.
    • 17% of our users use XMPP in Pidgin.
    • 58% of our Pidgin users use only XMPP.
    • 92% of our Pidgin users use XMPP and IRC.

Notes

Prompt

Survey on ease of use and online privacy tools

Contribute to Tails by answering these few questions! (4–5 minutes)

To improve Tails we need to learn how people use it but, unlike others, we don't track you against your will. Your answers are anonymous and only our team can access the data.

Questions

  • Overall, how difficult or easy is it for you to use Tails? (*)

    7-point scale from Very Difficult to Very Easy

  • If you could change just one thing in Tails, what would it be?

    Short text:

  • How often, if at all, do you use the following tools in Tails? (*)

    Randomized array

Never Sometimes Most of the time Don't know No answer
OpenPGP (also called PGP, GnuPG, or GPG)
Pidgin
Thunderbird
Electrum
OnionShare
Tor Browser
  • Other than Tails, which of the following operating systems do you use the most?

    • Windows
    • macOS
    • Linux

Conditional questions on OpenPGP

  • How often, if at all, do you use the following tools for OpenPGP in Tails? (*)

    Randomized array

Never Sometimes Most of the time Don't know
The gpg command line
Enigmail in Thunderbird
The OpenPGP applet in the top bar
The Passwords and Keys utility
The Files browser
The Archive manager
  • Which other tool, if any, do you use for OpenPGP in Tails?

    Short text

  • Which of the following options describe the best what you use OpenPGP for?

    Single choice

    • Exchanging encrypted messages or files by email
    • Exchanging encrypted messages or files using a website
    • Exchanging encrypted messages or files using an external device
    • Encrypting text or files for myself
    • Other:

Conditional questions on Pidgin

  • How often, if at all, do you use Pidgin in Tails to connect to XMPP (also called Jabber) servers?

    To see if your accounts use XMPP/Jabber, choose Accounts → Manage Accounts in Pidgin.

    • Never
    • Sometimes
    • Most of the time
    • Don't know
    • No answer
  • How often, if at all, do you use Pidgin in Tails to connect to IRC servers?

    To see if your accounts use IRC, choose Accounts → Manage Accounts in Pidgin.

    • Never
    • Sometimes
    • Most of the time
    • Don't know
    • No answer
  • How often, if at all, do you use private conversations (also called OTR) in Pidgin in Tails?

    • Never
    • Sometimes
    • Most of the time
    • Don't know
    • No answer
  • Which IRC servers, if any, do you connect to using Pidgin in Tails?

    Randomize multiple choice

    • Private IRC servers
    • Freenode
    • IRCnet
    • Undernet
    • OFTC
    • EFnet
    • Leetnet
    • Other:

Conditional questions on OpenPGP or Pidgin

  • We might be interested in asking you a few more questions to understand better how you use OpenPGP or Pidgin in Tails. If you feel like it, you can share your email address with us. We will only use it to contact you as part of this research and delete it afterwards.

    Short text

I2P (#12264)

It's unclear what we should tell nowadays to folks interested in re-adding I2P support.

Resources